Are You Being Served?

He had his rivals ‘green’ with envy when he turned around the ailing BHS stores; he perked up Dorothy Perkins and put Topshop top of the pile. We all realised Sir Philip Green was something special. So when he says government should be as efficient as any good business we should listen.

When the retail . . . → Read More: Are You Being Served?

ITIL in the Public Sector

Following my previous article introducing ITIL, I was asked how it fitted into Public Sector organisations and the impact of budget cuts.

How does this fit in with the public sector agenda?

Given that ITIL was born from the CCTA, a UK government agency, and is owned by the OGC (Office of Government Commerce) there . . . → Read More: ITIL in the Public Sector