Tag Archives: Service Management

Don't you forget about me

Don’t You Forget About Me   Out of sight, out of mind.  If something isn’t staring you in the face, it is very easy to forget all about it.  But that is a mistake.  And it is a mistake that … Continue reading

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Managing an Outsource Capacity Management Service

There has been a move in recent years for more aspects of IT service management to be outsourced.  This makes perfect sense for those functions that are solely concerned with the management of IT systems and resources.  However, where a … Continue reading

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ITIL and me

Following on from the two previous articles, the attention has now turned to me, and my involvement with ITIL. How did you get in to this ITIL lark? My own specialism is Capacity Management.  I was working for the UK’s … Continue reading

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