ITIL in the Public Sector

Following my previous article introducing ITIL, I was asked how it fitted into Public Sector organisations and the impact of budget cuts.

How does this fit in with the public sector agenda?

Given that ITIL was born from the CCTA, a UK government agency, and is owned by the OGC (Office of Government Commerce) there . . . → Read More: ITIL in the Public Sector

What is ITIL all about?

I have been asked by a public sector consultancy to put together a Q&A about ITIL... basically, an irreverant introduction to the subject.

ITIL v3 has been in place for a couple of years now – what exactly does it offer, and how does this compare to previous versions?

ITIL (The IT Infrastructure Library) . . . → Read More: What is ITIL all about?