Does the 'Cloud' negate the need for Capacity Management?

Capacity planning is the thing that stands out as the biggest advantage of the Microsoft cloud model. The Windows Azure platform takes that out of the equation for us, unlike the other cloud providers. Jonathan Malek Chief Architect and Director of Research, Associated Press

The above quotation is taken from a Microsoft case study . . . → Read More: Does the 'Cloud' negate the need for Capacity Management?

Should you ever replace a planning assumption?

In the planning cycle, you start off with a load of assumptions.

Then observations are made of existing systems, and you might be tempted to say that your assumptions were wrong... but are they?

Does experience of system A automatically mean that the assumption for system B is wrong?

Alternatively, you might have made an . . . → Read More: Should you ever replace a planning assumption?

Take That “Flood” the system… is this “Progress”?

Last Friday saw the release of tickets for the “Progress” tour by Take That. In every previous release of tickets for every previous major event, be it sporting or music, the ticket websites and phone lines have failed to cope with the Demand.

Last Friday was no different.

I tweeted (@jamescollings) at 7:40am that morning . . . → Read More: Take That “Flood” the system… is this “Progress”?

Managing an Outsource Capacity Management Service

There has been a move in recent years for more aspects of IT service management to be outsourced. This makes perfect sense for those functions that are solely concerned with the management of IT systems and resources. However, where a function interacts with both the Business and with IT the situation is less clear.

The . . . → Read More: Managing an Outsource Capacity Management Service

ITIL in the Public Sector

Following my previous article introducing ITIL, I was asked how it fitted into Public Sector organisations and the impact of budget cuts.

How does this fit in with the public sector agenda?

Given that ITIL was born from the CCTA, a UK government agency, and is owned by the OGC (Office of Government Commerce) there . . . → Read More: ITIL in the Public Sector